Base support

Let's get this sorted for you.

Tell us what you're experiencing and we'll make sure it gets taken care of as quickly as possible. The more detail you can share upfront, the less back-and-forth — and the faster we resolve it.

Full name *

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Your email *

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What can we help you with?

Choose Base or EverAfter to get started. Then select the area that best matches your question or issue.

Please select a category

Salesforce / CRM sync

What's happening? *

Screenshot, video, or recording link

Since we don't have visibility into your Salesforce instance, please include screenshots taken directly from Salesforce showing the record or error. PNG, JPG, GIF, MP4, or PDF.

What sync-related issue are you experiencing? *

Records not syncing Data syncing incorrectly Missing records after sync Sync error message shown Other

Which CRM? *

Example record (contact email or CRM record URL) *

Error message (if shown)

When did this first occur?

Impact

One user Several users Entire workspace Other

SSO / Login

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Identity provider *

Affected user email *

Is this affecting all users?

Yes, all users Some users only Just one user Other

When did this start?

Ask delivery

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Ask name *

Recipient email *

Date the ask was sent

Email notifications

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Affected user email *

Which notification type?

When was the email expected?

Rewards

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Affected user email *

Reward name *

Transaction / fulfillment date

Integrations

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Which integration? *

What are you trying to do? *

Error message (if shown)

Reporting

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Report name *

Filters / date range applied

Expected vs. actual result

User provisioning

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Affected user email *

What are you trying to do?

Add a user Remove a user Change role or permissions SCIM / automatic provisioning Other

Community

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Space or page URL *

Affected user email

Nominations

What's happening? *

Screenshot, video, or recording link

If this is Salesforce-related, please include screenshots taken directly from Salesforce — we don't have visibility into your instance. PNG, JPG, GIF, MP4, or PDF.

Nominee email *

Nominator email

Program / campaign name

Date of nomination

Referrals

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Referrer email *

Referred person email

Program name

Date of referral

Marketing requests

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Request type *

Needed by date

Imports

What's happening? *

Link to the file you tried to import *

CSV, XLSX, or JSON

Link to the status report from the import attempt

Share the status/error report HubSpot generated after the import attempt, if you have one.

Object type being imported

Advocacy portal

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Affected user email

When did this happen?

Affected user's location

Laudable / Call intelligence

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Other

The more detail you share, the faster we can help. Please include:

A clear description of what's happening and what you expected
When it first occurred (date and approximate time)
The email address of the affected user(s)
Steps to reproduce the issue
Screenshots, screen recordings, or a Loom link showing the problem

What's happening? *

Screenshot, video, or recording link

PNG, JPG, GIF, MP4, or PDF

Priority *

Please select a priority

Anything else we should know?

We've got your request

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