Base support

Let's get this sorted for you.

Tell us what you're experiencing and we'll make sure it gets taken care of as quickly as possible. The more detail you can share upfront, the less back-and-forth — and the faster we resolve it.

Full name *

Required

Your email *

Enter a valid email

What are you experiencing?

Select the area that best describes your issue and we'll ask the right follow-up questions.

Please select a category

Salesforce / CRM sync

What's happening? *

Screenshot or screen recording

Since we don't have visibility into your Salesforce instance, please include screenshots taken directly from Salesforce showing the record or error. PNG, JPG, GIF, MP4, or PDF.

What sync-related issue are you experiencing? *

Records not syncing Data syncing incorrectly Missing records after sync Sync error message shown Other

Which CRM? *

Example record (contact email or CRM record URL) *

Error message (if shown)

When did this first occur?

Impact

One user Several users Entire workspace Other

SSO / Login

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Identity provider *

Affected user email *

Is this affecting all users?

Yes, all users Some users only Just one user Other

When did this start?

Asks / Activities

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Ask name *

Recipient email *

Date the ask was sent

Email notifications

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Affected user email *

Which notification type?

When was the email expected?

Rewards

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Affected user email *

Reward name *

Transaction / fulfillment date

Integrations

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Which integration? *

What are you trying to do? *

Error message (if shown)

Reporting

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Report name *

Filters / date range applied

Expected vs. actual result

User provisioning

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Affected user email *

What are you trying to do?

Add a user Remove a user Change role or permissions SCIM / automatic provisioning Other

Community

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Space or page URL *

Affected user email

Nominations

What's happening? *

Screenshot or screen recording

If this is Salesforce-related, please include screenshots taken directly from Salesforce — we don't have visibility into your instance. PNG, JPG, GIF, MP4, or PDF.

Nominee email *

Nominator email

Program / campaign name

Date of nomination

Reference requests

What's happening? *

Screenshot or screen recording

PNG, JPG, GIF, MP4, or PDF

Referrer email *

Referred person email

Program name

Date of request

Priority *

Please select a priority

Anything else we should know?

We've got your request

Let's get this sorted for you.